The Customer Experience Company is an innovative workplace design that delivers exactly what the concept sets out to achieve. Ways of working have been rigorously questioned and the outcome implements a model of flexibility that the jury believes will have long-term impact and influence. The design allows for the 500-square-metre interior to be completely reconfigured via a series of stackable whiteboards suspended from a ceiling-mounted track that zigzags through the space, depending on employees' needs. It has the wow factor in demonstrating pure agility, while being an on-brand representation of the company's progressive office culture and business ethos. The jury was impressed by its compelling plan and innovative thinking in changing perceptions and mindsets about how we work today. CEC's designers have also introduced a new level of spatial informality to the workplace by erasing the distinct threshold between entry and actual work areas. This is a carefully considered, creative design that is anything but ordinary.
The Customer Experience Company’s philosophy applies design thinking to business problems to achieve innovative outcomes and better customer experiences. Given a principle of CEC’s business is different thinking equates to different outcomes, they were prepared to challenge traditional workplace notions, pushing the boundaries when it came to their new workplace.